2022 Caribou Auto Loan Review – Forbes Advisor

Caribou offers auto refinance for passenger vehicles, including cars, trucks, and SUVs, but does not refinance motorcycles or commercial vehicles. Loan APRs range from 2.32% to 36%, depending on the loan amount, loan-to-value (LTV) ratio, repayment tenure, and the creditworthiness, income, and financial history of the borrower .

Because Caribou works with a network of lenders, loan amounts and interest rates vary depending on the lender you choose. According to Caribou, the lowest APR available is based on a $45,000 loan and a repayment term of 36 months and is only available to the most qualified borrowers in certain unspecified states.

In addition to auto loan refinance, drivers can also take advantage of Caribou’s insurance offerings like Extended Vehicle Protection, Total Loss Protection and Key Replacement. Services are not available in Massachusetts, Maryland, Mississippi, Nebraska, Nevada, Wisconsin and West Virginia.

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Customer service

Current and potential Caribou borrowers can contact the company’s team of loan officers and insurance representatives by phone, email or online chat. Representatives are available Monday through Friday from 9 a.m. to 8 p.m. ET, and Saturday and Sunday from 9 a.m. to 4 p.m. ET. Drivers can also schedule a 15-minute appointment with a loan officer to ask questions about Caribou offers, complete an application, or check the status of an existing application.

In addition to live customer support, Caribou provides borrowers with an online resource center and a learning library that includes general auto refinance and insurance information. There is also a glossary and a list of frequently asked questions that borrowers can refer to during the application process.

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